FAQs
Being a fan-made convention, is Phanmeet for profit?
-No! Our team is made up of volunteers who give their best every day to make this convention run as transparently and efficiently as possible. We are a non-profit organisation and the money received from ticket sales will be used solely and exclusively for the payment of the guest(s).
How can I get a video of my meeting?
-We will usually offer the option of "chat recordings" where you can attach this to your ticket purchase and we will provide you with a video of your meeting. In the event that the guest/their team does not allow us to sell chat recordings, please respect their privacy wishes and do not record the screen. If any participant violates these rules it will directly affect the convention and future bookings.
Can I get a chat recordings that I am not part of?
-Absolutely not! This option is made for people who purchase 1-on-1 or 3-on-1 tickets, in the case of panels for privacy issues of those involved, chat recordings will not be offered! If you buy a chat recording and we don't get your meeting ticket, your order will be cancelled.
What happens if I am late for my meeting?
- If you are aware of this delay before the event, we ask you to inform us by mail or DM on any of our social media, so that we can arrange a convenient time. In case you show up during the event, we will most likely put you on hold and keep the other sessions running while you show up so as not to delay the guest or the rest of the participants.
What is a 3-on-1?
-It's a Zoom video call with our guest, two other people (they can be friends or randomly selected people!) and you. It lasts 5 minutes.
What is a 1-on-1?
-It's a Zoom video call with our guest and you! For 3 minutes. What is a meeting room?
-It is offered as a group video call where 30 people (including you) can ask questions and even play games with our guest. It lasts 30 minutes.
At what time will this be?
-The event is mainly on PST. But due to the number of people, we will conduct surveys to find out what time zone is preferred according to the majority. We will publish this information on networks and days before the event when you receive the link to your meeting.
Can my official photo be published?
-Yes, share it with your friends and tag us.
Do you give refunds?
-Depending on the case and the reason. You can send us an email and our staff will take care of your case.
-No! Our team is made up of volunteers who give their best every day to make this convention run as transparently and efficiently as possible. We are a non-profit organisation and the money received from ticket sales will be used solely and exclusively for the payment of the guest(s).
How can I get a video of my meeting?
-We will usually offer the option of "chat recordings" where you can attach this to your ticket purchase and we will provide you with a video of your meeting. In the event that the guest/their team does not allow us to sell chat recordings, please respect their privacy wishes and do not record the screen. If any participant violates these rules it will directly affect the convention and future bookings.
Can I get a chat recordings that I am not part of?
-Absolutely not! This option is made for people who purchase 1-on-1 or 3-on-1 tickets, in the case of panels for privacy issues of those involved, chat recordings will not be offered! If you buy a chat recording and we don't get your meeting ticket, your order will be cancelled.
What happens if I am late for my meeting?
- If you are aware of this delay before the event, we ask you to inform us by mail or DM on any of our social media, so that we can arrange a convenient time. In case you show up during the event, we will most likely put you on hold and keep the other sessions running while you show up so as not to delay the guest or the rest of the participants.
What is a 3-on-1?
-It's a Zoom video call with our guest, two other people (they can be friends or randomly selected people!) and you. It lasts 5 minutes.
What is a 1-on-1?
-It's a Zoom video call with our guest and you! For 3 minutes. What is a meeting room?
-It is offered as a group video call where 30 people (including you) can ask questions and even play games with our guest. It lasts 30 minutes.
At what time will this be?
-The event is mainly on PST. But due to the number of people, we will conduct surveys to find out what time zone is preferred according to the majority. We will publish this information on networks and days before the event when you receive the link to your meeting.
Can my official photo be published?
-Yes, share it with your friends and tag us.
Do you give refunds?
-Depending on the case and the reason. You can send us an email and our staff will take care of your case.